Client
Duration
Role
Team
Methods
Tools
MyUT Website
MyUT Website/Mobile App
The University of Texas offers a centralized online portal called MyUT. This comprehensive resource serves as the primary source of information for all students, addressing a wide range of inquiries and streamlining access to essential services.
Client Kickoff
Current Situation
MyUT aims to be a comprehensive student hub, but usage is low.
Goal
Transform MyUT into the essential resource it was designed to be.
Action Plan
Analyze mobile app usage to understand student needs and develop improvement recommendations
From Seed to Success
The University of Texas offers a centralized online portal called MyUT. This comprehensive resource serves as the primary source of information for all students, addressing a wide range of inquiries and streamlining access to essential services.
Heuristic Evaluation
Identified Design problems on mobile web version
Competitive Analysis
Identified Competitors and Performed SWOT Analysis
Task Analysis
Identified 6 Tasks that involved UX issues
Screeners
Define ideal participant characteristics and actively seek those who meet the qualifications.
Testing
Carries out Usability testing with selected participants remotely
Analysis
Collected quantitative and qualitative data and analyzed information
Seed
Succeed
SWOT Analysis
We created this storyboard which appears to outline the process of signing up to the app to trying the costume using the AR feature and then ordering the costume.
Direct Competitors
We created this storyboard which appears to outline the process of signing up to the app to trying the costume using the AR feature and then ordering the costume.
In-Direct Competitors
We created this storyboard which appears to outline the process of signing up to the app to trying the costume using the AR feature and then ordering the costume.
Heuristic Evaluation
We created this storyboard which appears to outline the process of signing up to the app to trying the costume using the AR feature and then ordering the costume.
Heuristic Evaluation
We created this storyboard which appears to outline the process of signing up to the app to trying the costume using the AR feature and then ordering the costume.
User Control & Freedom
We created this storyboard which appears to outline the process of signing up to the app to trying the costume using the AR feature and then ordering the costume.
Consistency & Standard
We created this storyboard which appears to outline the process of signing up to the app to trying the costume using the AR feature and then ordering the costume.
Violation
The icon displayed in the top right corner is unrecognizable to first-time users and difficult for users to know about the function since the color and placement is not effective for user to locate. The icon bar is also missing from the mobile version, and the lack of consistency makes it easy for users to get confused.
Recommendations
Recommend adding labels to each icon to help users identify its function. The size and color would need be changed so that users could see them at a glance, and the weight of the icon should be equal. The school logo can go all the way to the right and the icons can go to the left of the logo.
Violation
Clicking the infographics, the top one does not have a link to external pages, while the others do. However, the links are not functional.
Recommendations
Either delete these unfunctional infographics, where users may perceive them as an interactive response by clicking the icon, or present users with the icon that informs them they are going to an external link, like the one shown next to “Grad Student Mentoring -Students”.
Flexibility & Efficiency of Use
We created this storyboard which appears to outline the process of signing up to the app to trying the costume using the AR feature and then ordering the costume.
Task Analysis
We created this storyboard which appears to outline the process of signing up to the app to trying the costume using the AR feature and then ordering the costume.
Heuristic Evaluation
We created this storyboard which appears to outline the process of signing up to the app to trying the costume using the AR feature and then ordering the costume.
Design Recommendations
We created this storyboard which appears to outline the process of signing up to the app to trying the costume using the AR feature and then ordering the costume.
Condensed Text
Prioritizing the most important functions students need and delete repeated and dead links to avoid overcrowding.
Recommendation would be to replace the light grey dots with a larger bright orange toggle. To make it more obvious to users at first glance.
Adding icons, quick search and user history to easily navigate through the home page.
Hamburger Menu
All participants required hints to navigate to the UT Map due to the unclear design, leading to an unawareness of additional functions in the hamburger menu. Most participants believe there is nothing after “Academics” as it cuts off. The redesign should include a way to let users know there is more to the hamburger menu.
Concealing detailed information within expandable tabs to enhance clarity and organization.
Add a close button in hamburger menu to align with user control and freedom, and to structure the navigation more intuitively.
Avoid horizontal scrolling in mobile version
Many users encounter challenges when switching between a horizontal navigation bar, finding it counter intuitive. We can address this issue by:
Creating drop down menu or organizing all information on a single page to eliminate the need for scrolling.
Integrating the switching page information into a unified vertical homepage.
Ensure Consistency
Uniformity in how devices display information can enhance clarity and user experience.
Reduce redundant process
The broken links, repetitive information and re-login process failed to help users find information on MyUT website efficiently. It is imperative to prioritize user convenience and streamline the browsing experience to save their time.
Takeaways
We created this storyboard which appears to outline the process of signing up to the app to trying the costume using the AR feature and then ordering the costume.
Double-check the layout promptly
During testing, some participants failed to complete the task due to different layout on the screen and unknown system error.
We should double check whether it is a system problem immediately after the testing.
Be flexible to the unexpected result
Results don't always align with our initial expectations, and it's crucial to recognize that participants may not follow the same path to complete tasks.
This in turn informs us just how complex the user experience can vary from person to person.
Don’t split the tasks into many steps
It is important to make the task easy to understand. In Task 4, the question is lengthy, making it difficult for some participants to grasp.
We learned to simplify the task to be achievable in a single action, avoiding multiple steps.
